Dear guests, We are looking forward to welcoming you soon at our house. Make sure you’re well informed on holiday. Before you make a booking please read and accept the Terms and conditions (AGB). These are available as PDF's from www.ferienhaus-leuchtfeuer-ruegen.de/agb. To avoid complications during the booking process and to ensure that your next holiday at our house gets off to the best possible start, please take the time to read our General Terms and Conditions. TRAVEL INSURANCE Unforeseen circumstances may occur before or during your stay, requiring a cancellation or early departure. If your plans have changed please let us know as soon as possible. To avoid financial losses in such an event, we recommend you take out a travel cancellation insurance. CANCELLATION TERMS Under EU regulations, a guest is liable if he/she does not or only partly occupies the booked apartment or room (this include cancellations, no-shows, late arrivals, early departures). The guest is legally required to pay the cost of the agreed performance regardless of the reason for prevention. This is not a claim for damages, but a claim for performance. The place of jurisdiction is Chemnitz (Germany). However we guarantee that cancellation will be possible under the following conditions: Cancellations have to be made in writing and are subject to German law. If a reservation is cancelled, cancellation costs are owed. The cancellation costs are: • Up to 120 days before the arrival: 20 % of the total booking amount • Up to 90 days before the arrival: 40 % of the total booking amount • Up to 60 days before the arrival: 60 % of the total booking amount • Up to 30 days before the arrival: 80 % of the total booking amount • Less than 30 days before the arrival: 90 % of the total booking amount • No-show or early departure: 100 % of the total booking amount The cancellation costs must be paid into the account specified on the cancellation confirmation within five days following the receipt of the cancellation confirmation.